30-Day Returns & Refunds
A Clear Return Process From the Day Your Order Is Delivered
You may request a return within 30 days of the confirmed delivery date. Return eligibility depends on the condition of the watch, the reason for the return, and whether the required return procedure is followed.
Return Eligibility
The Watch Must Be Returned in Eligible Condition
For a non-quality-related return, the watch must remain unused, undamaged and complete with its original packaging and accessories.
Eligible for a Non-Quality Return
- Return requested within 30 days of delivery
- The watch has not been used
- No visible scratches, impact marks or damage
- Original packaging is complete
- All included accessories are returned
- Return instructions were requested from our support team before shipping
Not Eligible for Return
- The watch has been used and shows visible signs of wear
- There are scratches, dents, impact damage or other customer-caused damage
- Original packaging or accessories are missing
- The watch has been opened, modified or repaired by the customer
- The watch has been repaired or altered by a third party
- The return request is made more than 30 days after delivery
How to Return an Order
Contact Us Before Sending Anything Back
A return must be authorized before shipment. Contact our support team first so we can review the request and provide the correct return instructions.
Contact Support
Tell us the order details and the reason for the return before sending the watch back.
Receive Return Instructions
Our team will provide the correct return instructions for your order. Do not send a return to an address without prior authorization.
Return the Watch
Pack the watch securely with the original packaging and all included accessories, then send it according to the instructions provided.
Inspection & Refund
Once the return is received, we inspect its condition. If approved, the refund is issued the same day through the original payment method.
Shipping & Refund Responsibility
Who Pays the Return Costs?
If the watch is being returned because you changed your mind or no longer want it, you are responsible for the cost of shipping the watch back to us.
If the return is caused by a confirmed quality problem, we cover the return-related shipping costs.
Approved refunds are issued through the original payment method after the returned watch has been received and inspected.
Start a Return
Contact Our Support Team for Return Instructions
Before sending a watch back, contact us so we can review your return request and provide the correct return instructions for your order.
Returns & Refunds FAQ
Common Questions About Returns
When does the 30-day return period begin?
The 30-day return period begins on the confirmed delivery date.
Can I return a watch simply because I changed my mind?
Yes, provided the return is requested within 30 days and the watch remains unused, undamaged, complete with its original packaging and all accessories.
Who pays return shipping if I changed my mind?
For a non-quality-related return, the customer is responsible for the cost of sending the watch back to us.
Who pays return shipping if there is a quality problem?
For a confirmed quality problem, we cover the return-related shipping costs.
When will my refund be issued?
After the returned watch is received and passes inspection, we issue the refund on the same day.
How will I receive my refund?
Approved refunds are issued through the original payment method.
Can I send the watch back without contacting support?
No. You must contact our support team first and receive return instructions before shipping the watch back.
Can I return a watch that has been opened or repaired elsewhere?
No. Watches that have been opened, modified or repaired by the customer or a third party are not eligible for return.
