Quality Control
A Hands-On Inspection Process Before Every Shipment
Our quality-control process is designed to identify visible, functional and movement-related issues before a watch is approved for dispatch. Factory specifications are reviewed by our team, but final approval depends on our own inspection.
What We Inspect
Detail Inspection Across the Watch
Our QC team examines the watch as a complete product rather than looking at one isolated component. The inspection covers visible finishing, alignment, construction and the operation of relevant functions. The exact checks vary by model because different watches use different cases, bracelets, movements and complications.
- Dial printing and marker alignment
- Hands and date display
- Bezel and crystal condition
- Case profile and surface finishing
- Crown and setting operation
- Bracelet links and clasp construction
- Engraved and micro-etched details
- Visible movement condition where inspected
- Luminous performance where applicable
- Final cosmetic condition
Our Inspection Flow
From Visual Review to Final Approval
The sequence below reflects the core checks our team uses before dispatch. Model-specific steps are added when a watch includes functions such as GMT or chronograph operation.
Exterior Condition
We review case surfaces, edges, finishing, crystal condition and visible marks before the watch proceeds.
Dial & Alignment
Dial printing, hour markers, hands, date display and overall alignment are checked under close visual inspection.
Bezel, Crown & Case
We check bezel action where applicable, crown operation, setting feel and the visible condition of the case structure.
Bracelet & Clasp
Bracelet links, articulation, fit, clasp action and visible finishing are inspected for consistency and proper operation.
Movement Inspection
Where movement access is part of the inspection, we review visible movement condition and confirm winding, setting and movement behavior.
Model-Specific Functions
Date, GMT, chronograph and other functions are checked when they are present on the specific watch being inspected.
Timing & Performance
Mechanical behavior is evaluated using dedicated timing equipment. Readings are interpreted for the individual watch rather than treated as one universal value.
Final Approval
The watch receives a final cosmetic and functional review before it is cleared for packing and shipment.
Timing & Performance
Mechanical Behavior Is Checked on Dedicated Equipment
Timing equipment helps our QC team observe the performance of a specific mechanical watch during inspection. We review the behavior shown by the instrument together with the watch's winding, setting and functional checks.
Timing readings can vary by movement, model, position and individual watch. For that reason, any figures visible in our QC video represent the specific watch being tested at that moment and are not a universal performance guarantee for every product.
Jack Chen — Head of Quality Control
5 years of quality-control experience, specializing in movement inspection and final QC.
If a Watch Fails QC
It Is Not Approved for Shipment
If our team identifies an issue during inspection, the watch is held back rather than cleared for dispatch. The issue is reviewed and the watch must be corrected, replaced or re-inspected before it can proceed.
Why This Matters
QC Is Part of the Product, Not an Afterthought
Our goal is not to claim that mechanical watches are identical from one piece to another. It is to reduce avoidable problems by inspecting the actual watch before it leaves our facility.
This process supports our broader after-sales commitment, including our 5-year warranty and 30-day return policy.
Quality Control FAQ
Common Questions About Our Inspection Process
Is every watch inspected before shipment?
Yes. Each watch goes through our pre-shipment QC process before it is approved for dispatch.
Do all watches receive exactly the same checks?
No. Core exterior, operational and final-condition checks are consistent, but model-specific functions and movement designs require different inspection steps.
Do the timing numbers in the video apply to every watch?
No. The figures shown are readings from the individual watch being tested. Mechanical readings vary by movement, model, position and specific watch.
What happens if an issue is found?
The watch is not approved for shipment until the issue has been reviewed and the watch has been corrected, replaced or successfully re-inspected.
