5-Year Warranty
Long-Term Support After Your Watch Is Delivered
Our 5-year warranty begins on the date your order is delivered. If a covered fault develops during the warranty period, our team will assess the watch, arrange repair when possible, and provide a replacement when a covered issue cannot be repaired.
How Our Warranty Works
A Clear Process for Covered Mechanical or Functional Problems
Our warranty is designed to support customers when a watch develops a covered fault during normal ownership. The warranty period starts on the confirmed delivery date and continues for five years.
When a covered problem is reported, the watch is assessed by our after-sales team. We first repair the issue when repair is possible. If the covered fault cannot be repaired, we provide a replacement watch.
Warranty decisions are based on the condition of the watch and the cause of the issue, which is why accidental damage, unauthorized opening or repair, and normal wear are treated differently from manufacturing or functional faults.
Coverage
What the Warranty Covers — and What It Does Not
The distinction is straightforward: covered faults relate to problems that develop under normal use, while accidental damage, misuse, outside repair and normal wear are excluded.
Covered Under Warranty
- Covered movement or functional faults that develop during normal use
- Warranty assessment by our after-sales team
- Repair of a covered fault when repair is possible
- Replacement when a covered fault cannot be repaired
- Return shipping to the customer after completed warranty repair
Not Covered
- Damage caused by dropping, impact or other accidental damage
- Water damage
- Magnetization
- Opening, disassembly or modification by the customer
- Repair or alteration by a third party
- Normal wear, scratches and cosmetic aging from regular use
Warranty Service
How to Request a Warranty Repair
Contact us first so our team can review the issue and provide the correct return instructions. Please do not send a watch back without contacting support in advance.
Contact Support
Tell our team what problem you are experiencing so we can begin the warranty review.
Receive Return Instructions
Our support team will provide the next steps and the appropriate return instructions for your watch.
Inspection & Repair
After the watch is received, our team assesses the cause of the problem and completes the covered repair where possible.
Return or Replacement
After repair, we send the watch back to you. If a covered fault cannot be repaired, we provide a replacement watch.
Timing & Shipping
What to Expect During Warranty Service
Most warranty repairs take approximately 3–5 days after the watch has been received and assessed. Shipping time is separate from the repair period.
The customer is responsible for the shipping cost when sending a watch to us for warranty service.
After a covered warranty repair is completed, we cover the shipping cost to send the watch back to the customer.
Need Warranty Help?
Contact Our Support Team Before Sending Your Watch
If your watch has developed a problem, contact us first. Our team will review the issue and provide the appropriate warranty and return instructions.
Warranty FAQ
Common Questions About the 5-Year Warranty
When does the 5-year warranty begin?
The warranty begins on the date the order is confirmed as delivered.
What happens if my watch cannot be repaired?
If the problem is covered by the warranty and our team determines that it cannot be repaired, we provide a replacement watch.
How long does a warranty repair normally take?
The typical repair period is approximately 3–5 days after the watch has been received and assessed. Shipping time is not included in this estimate.
Who pays for warranty shipping?
The customer pays the shipping cost when sending the watch to us. After a covered repair is completed, we pay the shipping cost to send the watch back to the customer.
Is accidental damage covered?
No. Damage caused by impact, dropping or other accidental damage is not covered by the warranty.
Are water damage and magnetization covered?
No. Water damage and magnetization are excluded from warranty coverage.
Can I have the watch repaired locally and still keep the warranty?
Third-party repair, alteration or unauthorized opening can void warranty coverage for the affected issue. Contact our support team before allowing another repair provider to open or modify the watch.
