Before returning items to us, please contact us , where one of our customer sales representatives will be glad to help you.
Please make sure that you understand our return policy and ensure that all criteria are met before mailing any items back to us.
There is no handling fee whatsoever on all returned products.
1. Contact Customer Service to initiate the return process within 30 days of the receipt of your items. We only accept products in their original condition.
Please note that we cannot process any products that are returned without our prior knowledge. If you wish to return any or all parts of your order, you will need to contact customer service and obtain a “Product Return” form that must be included with your package.
2. Color Errors: If the color of the item received is not what was ordered, you are eligible for a full refund. (This does not apply if the color difference is caused by your display monitor.)
Sports Returning for replacement and refund
All items can be returned within 7 days after you receive the products. Please clearly identify the return reason on the package. Returned items must be in original, brand-new condition, showing no sign of customization or wear.
1. Quality Issues:
Full refunds are issued for quality issues and we will pay for return postage both ways. (Quality issues include: obvious stains, tear damage, and defective products.)
2. Size Errors:
Customers who receive products with errors of 2cm (or greater) between the actual measured size and the size chart on the website, that we consider will affect the wearing of the product, are eligible for a full refund. Products with errors less than 2cm will not be accepted. (The customer chooses the wrong size, and the customer bears the shipping cost.)
Please also explain why you want to return the products.
1. Wrong Color:
We will exchange your product if the purchased product does not match the color you ordered (perceived color differences due to your computer monitor display will not be exchanged).
2. Wrong Style:
We will exchange your product if the product received does not much the item ordered.
Attention: All return & exchange items must be returned in 30 days. The return and exchange may be made only if your product is eligible. (Please see list below) We reserve the right to refuse the return & exchange of any items that have been worn, damaged, or had the tags removed. If an item we receive has been worn, the tags removed, or the item deemed unacceptable for return & exchange, we reserve the right to return to you any unacceptable pieces. All packaging for product must be intact and not damaged in any way.
Requesting an Exchange
1. Your original order number (This is very important).
2. The reason for your exchange and the replacement style name, number, and color of your replacement piece.
3. Your shipping address and phone number.